CONSULTING

With close to 20 years of experience in web-based application development, customer experience, and marketing (traditional & digital transformation), Greg helps companies better engage with their customers, partners, and employees. Greg...

AWARDS & HONOURS

Named #17 Top 25 CX Influencers to Follow (Panviva) Named #11 Top 50 Call Center Twitter Accounts To Follow (Playvox) Named #25 Top 50 Thought Leaders to Follow on Twitter...

TRAINING

Investing in training is always wise. Leveraging the Canada Ontario Job Grant to offset the cost of your training is smart. Need help with the application process? No problem. Our...

AT YOUR SERVICE…

Greg Ortbach—CX Engagement Catalyst | Co-host of #CustServ Chat Greg’s days are spent networking with clients, immersing himself in their businesses, and uncovering business requirements. Clients rave about his ability to inject efficiencies into technology, sales, and marketing that optimize the customer experience. In 2002, Greg founded webAssist.ca, a marketing...

Small Talk

EXPERIENCE

2015-2018

ARCANE

In various capacities, Greg functioned as the primary liaison between clients, external project stakeholders, and internal development and digital marketing resources. Core responsibilities as Product Manager included: eliciting system requirements...
2002-2015

WEBASSIST.CA

From 2002-2015 Greg owned and operated webAssist.ca, a website/application development and consulting firm. In addition to leading marketing strategy and business development, he managed local and remote teams and acted...
2001-2002

ONLINE

As the sales manager for a full-service agency, Greg was responsible for building a team, training & management of team members, setting sales targets, and obtaining & servicing key accounts.
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